All trouble reports and service requests should be submitted by

emailing helpdesk@hudsonisd.org or

calling ext- 267 or 343



Step 1: Teacher submits email.
       Email should contain the following information:

  • Name of person submitting request
  • Campus & Room number where equipment is located
  • Type of equipment (laptop, netbook, teacher computer, projector, etc.)
  • Problem (describe with as much detail as possible)


Step 2: Trouble ticket and/or request is assigned to a technician.

Step 3: Technician will contact teacher and give them estimated  time needed to address issue.

Step 4: Technician will contact teacher after trouble and/or request is completed.