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Report a problem.24

 

All trouble reports and service requests should be submitted digitally  by
(1)
completing a 
HiveHelp request form
(2) 
emailing helpdesk@hudsonisd.org .

If digitally submission is not possible, call ext- 267 or 343.

 

Assistance Procedures:
Step 1: Teacher submits HIVEHELP form or email to HELPDESK.
               Form/email should contain the following information:

Name of person submitting request

Campus & Room number where equipment is located

Type of equipment (laptop, netbook, teacher computer, projector, etc.)

Problem (describe with as much detail as possible)


Step 2: Trouble ticket and/or request is assigned to a technician.

Step 3: Technician will contact teacher and give them estimated  time needed to address issue.

Step 4: Technician will contact teacher after trouble and/or request is completed.