All trouble reports and service requests should be submitted digitally by
(1) completing a HiveHelp request form
(2) emailing helpdesk@hudsonisd.org .
If digitally submission is not possible, call ext- 267 or 343.
Assistance Procedures:
Step 1: Teacher submits HIVEHELP form or email to HELPDESK.
Form/email should contain the following information:
Name of person submitting request
Campus & Room number where equipment is located
Type of equipment (laptop, netbook, teacher computer, projector, etc.)
Problem (describe with as much detail as possible)
Step 2: Trouble ticket and/or request is assigned to a technician.
Step 3: Technician will contact teacher and give them estimated time needed to address issue.
Step 4: Technician will contact teacher after trouble and/or request is completed.